New Patient Process
The first step is to speak with our front desk team to schedule the initial examination. This phone call will involve answering questions about your condition, basic demographic information, insurance information, and a team member will provide you with information about our paperwork.
Our front desk team will schedule a comprehensive consultation and examination with our case manager and medical provider. You can expect an email to arrive with a link to our initial paperwork.
When you arrive in our office, you will be greeted by our friendly team. They will have you sign your paperwork. The case manager will take you back to a private room for a detailed consultation.
Once seen for an initial physical examination by our medical provider, the provider will determine if any x-rays are needed. This comprehensive process allows us to see a full picture of your current health and understand your goals with care.
All x-rays are sent to a radiologist to be read, although the chiropractor will review with you briefly any immediate findings noticed on the x-rays.
A second follow-up visit called a Report of Findings will be scheduled within the next 24-48 hours to review the findings from the examination, x-ray findings, treatment recommendations, and all financials will be disclosed prior to administering any care.
After the initial visit, the clinical team will meet to discuss all examination and x-ray findings, patient goals and the team will determine the best course of care to achieve the goals.
The treatment care plan recommendations will be forwarded to our billing and finance manager who will run all insurance benefits against the recommendations. This allows our Case Manager to provide a fully transparent financial estimate based on those values before you ever begin care in our office.
The Report of Findings appointment is where we will share the findings from the examination and x-ray, treatment care plan recommendations ordered by the clinical team, and the financials – including what your insurance benefits do and do not cover.
Finally, you will start your care plan with our team on that day who will thoughtfully and seamlessly coordinate your care.
Gwen Sisson2023-05-11Professional. Friendly. Patient informed throughout every step.
Jeremy Fears2022-09-22Dr Thomas and Staff are always friendly and make you feel welcome as soon as you walk in. Dr. Thomas has helped get my back, back into its right position, so i can move without pain again. 10/10 recommend.
Amber Morehouse2022-07-21I go to Flex Chiropractor monthly to get my body adjusted and it has helped me in my everyday life tremendously!
Elyssa Derka2022-07-19Always love going here! I found them a few years ago at their booth at a comic con and absolutely have loved it since my very first visit! They take very good care of me and always leave me feeling so much better!
Colby Junkin2022-06-10Awesome people!!!
Hal Smith2022-02-21Great place too have all your chiropractic needs handled. The customer service is spot on. I recommend Flexx Chiropractic to anyone needing adjustments.
Andrew Hayden2022-02-14I have been coming here for about 8 months or so. I can truly feel a difference in my body. My neck pain has improved trimendiously as well as my back pain. I would recomend Flexx to all of my friends and even my enemies.
Alice Willis2022-02-14I'm glad I chose Flexx. Great service, great staff, great doctors. Over this past year I have experienced improvement in my overall health and Flexx is at the core of that. Thanks Flexx for all that you do for the community and for the patients you serve.